How to Improve with the Model for Improvement

The Faculty of Dentistry, RCSI is delighted to offer online access to the Institute for Healthcare Improvement: Learning Management Course 'QI 102: [DQA] How to Improve with the Model for Improvement'.

Course Details:

Improvement relies on measurement. Measuring for improvement, which is different from other types of measurement, requires a cultural shift that is gradually taking place in dentistry.

In this unique online course — the first of its kind for dental professionals, developed in partnership with the Dental Quality Alliance (DQA) — you’ll learn how to use quantitative and qualitative feedback to evaluate and monitor the quality of services, both clinical and operational, in your practice. You’ll learn how to use that data to identify key areas for improvement, then drive toward meaningful change for you and your patients.

Through a series of lessons, you’ll learn how to use the Model for Improvement to improve everything from your clinic’s sealant rates to you own tennis game. Because, as you’ll learn, the basic steps for any improvement project are the same: set an aim, select measures, develop ideas for changes, and test changes using Plan-Do-Study-Act (PDSA) cycles.

Complete each of five 15–20 minute lessons with a score of 75 percent or higher to receive credit for completing the Open School course. Don’t worry: You may continue to retake lessons until you are satisfied with your score.

As you go along, you’ll have the opportunity to use the methodology you’re learning to start your own personal improvement project. Good luck on your journey toward change!


After completing this course, you will be able to:

  1. List the three questions you must ask to apply the Model for Improvement.
  2. Identify the key elements of an effective aim statement.
  3. Identify three kinds of measures: process measures, outcome measures, and balancing measures.
  4. Use change concepts and critical thinking tools to come up with good ideas for changes to test.
  5. Test changes on a small scale using the Plan-Do-Study-Act (PDSA) cycle.

How to Access

Step 1: Register your details at
Step 2: After you have successfully logged in, go to
Step 3: Enter the RCSI group passcode as 'B56BB661' and click the “Get Access” button.
A confirmation message will appear, indicating you have joined your group and inviting you into the course.
Step 4: Click 'Proceed' and then select 'RCSI' under my catalogs.
Step 5: Begin the course.

Guide for Participants


IHI Learning